The AI receptionist for UK surgeries and private practices
Private dentistry in the UK has never been busier — and every unanswered ring is a patient booking with the surgery down the road. AnswerWing answers every call, 24/7: books patients, handles routine questions, escalates urgent cases by rules your clinicians approve. £119 a month, flat. No contract.
The demo line is a US number — international call rates from the UK apply per your carrier. Your own practice keeps its existing UK number; calls reach the AI via forwarding.
UK private practice is booming. Front desks aren't.
With NHS dental access stretched, private surgeries are fielding more new-patient enquiries than ever — during the lunch rush, after 5pm, on Saturday morning. Most callers who reach voicemail don't leave a message; they ring the next practice on Google. An AI receptionist exists so your busiest era doesn't leak your easiest bookings.
Books & reschedules
New patients, check-ups, and urgent slots — collected accurately and booked, or handed to your team as a structured request to confirm in seconds.
Answers the routine
Opening hours, location and parking, fees, what to bring — trained on your practice's own answers, in plain, warm English.
Escalates properly
Life-threatening → 999. Urgent out-of-hours → NHS 111 signposting or your on-call arrangements. Everything else → an urgency-tagged message. Your clinicians sign off on the wording.
£119 flat versus the alternatives
| Option | Typical monthly cost | Coverage |
|---|---|---|
| Another front-desk hire | £2,000+ | Office hours only |
| UK call-answering service | Per call / per minute | Messages, limited hours |
| Voicemail | "Free" | Loses the patient |
| AnswerWing | £119 flat* | 24/7, unlimited calls, books patients |
*Billed as $149 USD per month; £119 is the approximate equivalent and varies slightly with exchange rates. 14-day trial, no contract, cancel anytime.
Your number stays. Your calls get answered.
1 · A 15-minute call
Your hours, services, fees, escalation rules — and the exact forwarding setup for your UK line and carrier.
2 · Forward your calls
Missed calls only, out-of-hours only, or every call — your choice. Your practice keeps its existing number.
3 · It answers
Books, answers, escalates — and your team receives a summary of every call. UK GDPR documentation and a data processing agreement come before any real patient calls.
What UK practice managers ask
What is an AI receptionist for a UK surgery?
It answers your phone when your team can't — busy periods, evenings, weekends — booking appointments, answering routine questions, and escalating urgent cases by rules you approve. AnswerWing does this 24/7 for £119/month flat.
How much does it cost in the UK?
£119 per month flat (billed as $149 USD), unlimited calls, 14-day trial, no contract — versus per-call answering services and £2,000+ for another hire.
NHS or private?
Built for private surgeries and practices, where missed calls directly cost bookings. NHS-affiliated practices can use it for private lines and out-of-hours cover; NHS-specific requirements are reviewed case by case before go-live rather than promised in advance.
How does it handle 999 and 111?
By pre-approved rules: 999 for life-threatening situations, NHS 111 signposting or your on-call route for urgent out-of-hours concerns, and urgency-tagged messages for the rest. Your clinicians sign off on the exact wording before launch.
Is it UK GDPR compliant?
Patient calls fall under UK GDPR and the Data Protection Act 2018. AnswerWing encrypts data in transit and at rest, minimises what alerts contain, and provides a data processing agreement and documentation before any real patient calls. Ask any vendor for paperwork, not assurances.
Do I keep my phone number?
Yes — calls reach the AI via forwarding from your existing UK number. The exact setup for your carrier is confirmed at onboarding.
Ring it. Judge it. Then decide.
The demo line is live right now — the same AI that would answer your practice.