Explore an AI receptionist pilot for your UK practice
AnswerWing currently serves US practices. For a UK dental surgery or private practice, we start with a readiness review — legal, vendor, carrier, scheduling, emergency wording, and fake-call tests — before making any activation promise. The standard plan is billed at $149 USD a month (about £119; exchange rates vary).
The demo line is a US number — international call rates from the UK apply per your carrier. No UK patient line is active by default; forwarding from an existing UK number must be tested with the practice's carrier before activation.
Busy-period and out-of-hours calls still need a safe path.
A UK pilot should be judged on what it can prove: approved administrative answers, complete appointment requests, clear non-clinical boundaries, tested transfers, and records the practice can review. Direct booking and UK patient traffic stay off until their specific gates pass.
Captures appointment requests
New-patient, check-up, and urgent-slot requests are structured for staff. Direct booking is enabled only after a supported scheduling connection passes onboarding tests.
Answers the routine
Opening hours, location and parking, fees, what to bring — trained on your practice's own answers, in plain, warm English.
Uses approved UK wording
Life-threatening → 999. Appropriate NHS 111 signposting or your on-call arrangements. Everything else → a detailed message. Clinicians and qualified advisers must approve and test the wording before activation.
How the proposed £119-equivalent plan compares
| Option | Typical monthly cost | Coverage |
|---|---|---|
| Another front-desk hire | £2,000+ | Office hours only |
| UK call-answering service | Per call / per minute | Messages, limited hours |
| Voicemail | "Free" | Loses the patient |
| AnswerWing UK pilot | about £119* | Only after UK readiness gates pass; structured requests by default |
*Billed as $149 USD per month; £119 is an approximate equivalent and exchange rates vary. An approved pilot would include a 14-day trial followed by month-to-month service, with no per-call or per-minute usage fee subject to fair-use and provider capacity safeguards.
A UK launch is a gate, not a promise.
1 · Map the practice
Document hours, services, approved answers, appointment-request handling, emergency wording, and every rule that must return to staff.
2 · Verify UK dependencies
Test forwarding from the existing UK number, scheduling support, vendor eligibility, data flows, recording notices, and international-transfer requirements.
3 · Prove the flow
Fake calls must prove requests, transfers, urgent email alerts, dashboard records, and access controls. A suitable data processing agreement and professional UK GDPR review are required before real patient traffic.
What UK practice managers ask
What is an AI receptionist for a UK surgery?
It can answer busy-period and out-of-hours calls, capture structured appointment and rescheduling requests, answer approved administrative questions, and follow approved escalation wording. AnswerWing currently serves US practices; any UK pilot must pass UK legal, vendor, carrier, scheduling, and fake-call readiness checks first.
How much would an approved UK pilot cost?
The standard plan is billed as $149 USD/month; £119 is only an approximate equivalent and exchange rates vary. An approved pilot would use a 14-day trial followed by month-to-month service, with no per-call or per-minute usage fee subject to fair-use and provider capacity safeguards.
NHS or private?
AnswerWing is not presently marketed as NHS-ready or generally available for UK patient traffic. A private-practice pilot may be considered only after professional UK data-protection, carrier, recording, emergency, scheduling, and vendor review. NHS-specific readiness is not claimed.
How would it handle 999 and 111?
Any UK pilot would require clinician-approved, non-diagnostic wording: 999 for life-threatening situations, appropriate NHS 111 signposting, practice-defined on-call transfer rules, and detailed staff messages. These rules must be tested and do not replace clinical triage.
Is AnswerWing UK GDPR compliant?
AnswerWing does not currently claim UK GDPR or Data Protection Act 2018 readiness. A UK pilot requires professional review of controller and processor roles, a suitable data processing agreement, international transfers, vendor contracts, recording notices, retention, and data-subject procedures before real patient traffic.
Do I keep my phone number?
UK carrier forwarding has not been universally verified. For an approved pilot, forwarding from your existing UK number would be tested with your carrier before activation; no forwarding claim is made until that test passes.
Hear the voice. Then test UK feasibility.
The US demo line is live now. A UK practice moves forward only after its legal, carrier, scheduling, and acceptance-test gates pass.