1. Status and parties
PENDING PROFESSIONAL REVIEW. These terms describe AnswerWing's current operational and commercial terms and are effective as of July 17, 2026. Topics identified throughout these Terms, including Section 12, still require qualified professional review.
The agreement is between AnswerWing, currently operated by its founder as a sole proprietorship while formation of a separate legal entity is pending ("AnswerWing"), and the dental or medical practice identified in an order or onboarding record ("Practice"). The person accepting these terms must have authority to bind the Practice. A signed order may add or replace specific commercial terms.
2. The service
AnswerWing is an operations service used with a separately configured voice engine. The voice engine answers calls, conducts the conversation, performs transfers, and produces post-call information. AnswerWing authenticates and receives that post-call webhook, stores normalized records, exposes a practice-scoped dashboard, queues alerts and delivery retries, and produces weekly reports.
AnswerWing does not include a carrier, telephone number, telephony network, speech-to-text engine, text-to-speech engine, or independent voice-model pipeline. The Practice's order and onboarding record should identify the enabled features, selected voice platform, phone routing, scheduling workflow, approved answers, transfer rules, alert contacts, and support expectations.
3. Eligibility, accounts, and access
The service is intended for US dental and medical practices and their authorized workforce. The Practice must provide accurate account information, name an administrator, maintain control of each verified recovery mailbox, limit access to people with a business need, keep credentials confidential, and promptly deactivate departed or unauthorized users.
Practice users are technically scoped to their own practice. A founder-role account can access multiple practices for operation of the service. An access policy or signed order may further define authorized support access, account review, and audit procedures.
4. Practice responsibilities
The Practice is responsible for:
- the accuracy and ongoing review of practice hours, services, insurance-network statements, scheduling rules, approved answers, clinical boundaries, and transfer instructions;
- maintaining its scheduling system, phone forwarding, on-call destinations, and independently verified alert contacts;
- reviewing call records, open messages, failed transfers, booking failures, alert failures, and Monday Reports rather than treating automation as unattended clinical coverage;
- training its workforce on dashboard access and appropriate handling of patient information;
- performing a fake-data end-to-end test before real patient traffic and after material configuration changes;
- obtaining legal, privacy, security, recording-consent, employment, and clinical advice appropriate to its operations.
5. Clinical and emergency boundary
AnswerWing is not a healthcare provider, clinician, nurse-triage service, emergency dispatch service, or substitute for 911.
The service must not be configured or relied on to diagnose, recommend treatment, assess whether symptoms are safe to wait, authorize medication or refills, quote insurance benefits or patient-responsibility amounts, or make another clinical or coverage decision. The Practice must supply appropriate emergency language, maintain its clinical escalation process, monitor failures, and ensure callers have a path to emergency services.
An urgent classification, SMS/email alert, or transfer request may fail or be delayed because of voice-platform, carrier, provider, network, configuration, recipient, or software conditions. It supplements—but does not replace—the Practice's emergency and on-call systems.
6. Patient data, privacy, and call recording
The Practice controls what patient information the voice provider collects and sends under the documented webhook contract. AnswerWing application-encrypts specified patient-bearing fields, authenticates dashboard access, and isolates practice users, but these safeguards do not by themselves establish compliance with any law.
Before real patient traffic, the parties must complete appropriate privacy/security review, agree data instructions and retention, confirm vendor eligibility and contracts, and execute any required BAA or other data-protection terms. The Practice is responsible for legally sufficient automated-assistant and call-recording notices and consent. Recording and wiretap rules vary by jurisdiction.
The Privacy Policy and any executed data agreement control privacy-specific details. A signed order may specify the order of precedence among those documents and these Terms.
7. Third-party services
The current stack uses Railway and managed PostgreSQL for hosting and data storage, Resend for transactional email, Vapi as the primary voice engine, Porkbun for domain registration and DNS, a private GitHub repository for source and deployment metadata, and Google Fonts for hosted public-page fonts. The application supports Twilio for SMS, but Twilio is currently disabled in the production email-only configuration and receives no alert data unless enabled. Synthflow remains available only as a deliberately configured alternate integration. Practice scheduling software and phone carriers may also participate in the data path. Public JavaScript libraries are served by AnswerWing from version-pinned application dependencies.
Those services have separate terms, technical limits, availability, and data practices. AnswerWing cannot make commitments on their behalf. A signed order may further allocate responsibility for vendor accounts, service changes, costs, outages, subprocessors, and replacement providers.
8. Trial, onboarding, and fees
The current website accepts a trial request only. It does not provide self-service activation, collect a payment card, or process payment. A founder follows up manually and must confirm onboarding prerequisites before activation.
The standard offer is a 14-day trial beginning when the service is activated, followed by a flat $149 monthly subscription. Service is month to month with no fixed subscription term or early-termination fee. The Practice may cancel before its next monthly renewal to stop future renewal; a monthly period that has already started is not automatically prorated or refunded except where required by law or stated in a signed order.
The standard $149 offer includes the features listed on the public pricing page and does not add per-call or per-minute usage charges for the subscribed Practice's lawful use, subject to Section 9. The public website does not collect a payment card or activate service automatically. Billing method, applicable taxes, and any approved exception must be disclosed and accepted during manual onboarding or in a signed order. The website phrase “no long-term commitment” means there is no fixed-term subscription commitment; these Terms and any accepted order still govern use of the service.
9. Acceptable use
The Practice and its users must not:
- use the service for unlawful, deceptive, harassing, discriminatory, or abusive calls or messages;
- configure the agent to impersonate a human or licensed professional, give clinical advice, or conceal legally required disclosures;
- send secrets or unnecessary patient information in URLs, support requests, issue trackers, screenshots, or application logs;
- probe or bypass authentication, tenant isolation, rate limits, alert-contact verification, or security controls;
- upload malicious content, interfere with service operation, or use another practice's data;
- resell or sublicense access unless a written agreement expressly permits it.
AnswerWing may suspend access when reasonably necessary to address a credible security, safety, legal, or abuse risk. AnswerWing will provide notice and a reasonable opportunity to cure when circumstances permit, but an urgent risk may require immediate suspension.
10. Availability, changes, and support
No service-level agreement is currently defined. Maintenance, deployments, third-party outages, network issues, configuration mistakes, or force-majeure events may interrupt answering, webhook delivery, alerts, dashboard access, or reports. The service includes operational health checks and retry mechanisms, but no mechanism eliminates failure.
Unless a signed order says otherwise, no support response target, maintenance-notice period, uptime commitment, or service credit applies. AnswerWing may improve or replace components while preserving agreed core functionality and will communicate material changes to active customer practices.
11. Term, suspension, termination, export, and deletion
The service begins with the 14-day trial and continues month to month if the Practice accepts paid service. A cancellation received before the next renewal stops that renewal. AnswerWing may suspend access when reasonably necessary to address nonpayment, unlawful use, a credible security or safety risk, or material misuse of the service, and will provide notice when circumstances permit.
Core account, call, message, report, trial-request, and delivery records are retained under the current application behavior; there is no automatic fixed purge or self-service deletion/export workflow. A Practice may request export or deletion before closure, and verified requests are handled case by case, subject to technical dependencies, backups, provider copies, and legal holds. A professionally approved retention and export schedule remains a gate before real patient traffic.
12. Intellectual property and open legal terms
Each party retains its pre-existing intellectual property. The Practice retains its practice materials and patient data and grants AnswerWing only the limited rights needed to provide, secure, and support the service within the agreed data-use limits. These Terms do not grant AnswerWing a right to publish the Practice's name, logo, patient data, or feedback.
The following provisions remain pending professional review and may be added or revised in these Terms or a signed order:
- warranties and disclaimers;
- indemnification and defense procedures;
- limitation of liability, exclusions, and cap;
- confidentiality and compelled disclosure;
- insurance requirements;
- governing law, venue, arbitration, jury/class waivers, and injunctive relief;
- assignment, notices, force majeure, severability, waiver, survival, and entire agreement;
- state-specific healthcare, privacy, automatic-renewal, and consumer-law requirements.
PENDING PROFESSIONAL REVIEW. No governing-law, venue, arbitration, liability-cap, indemnity, or similar provision should be inferred where this version does not state one.
13. Contact
Questions about these Terms should be directed to privacy@answerwing.com. AnswerWing is currently operated by its founder as a sole proprietorship while formation of a separate legal entity is pending.